StorePro
Last updated: [DATE]
This is a template pending legal review.
It is an honest, specific description of how this service actually works, written so that a qualified lawyer can finish it rather than start from scratch. Every point that needs legal judgement is marked in [BRACKETS]. Until those are resolved and the whole document has been reviewed, it is not a binding agreement and should not be relied on as one.
StorePro (“the Service”) is hosted software for print, copy and shipping stores. It runs in a web browser on the store's own computers and is operated by [LEGAL ENTITY NAME] (“we”, “us”).
The Service lets a store owner set the prices their store charges, and lets counter staff work out what to quote a customer for a job — printing, large format, binding, laminating, scanning, shipping supplies and the other services the store offers. It also includes a shared print-job queue for tracking work through the store.
The Service is provided as a hosted subscription. It is not sold as a downloadable product, and nothing in these terms transfers ownership of the software to you. We grant you a non-exclusive, non-transferable right to use it for your own store or stores for as long as your account is in good standing.
Every price the Service shows is derived from figures you enter and maintain. We do not set, approve or verify your prices, and the Service is not tax, accounting, shipping or legal advice. You are responsible for what your store charges, for the accuracy of the figures you configure, and for complying with any pricing, disclosure or franchise rules that apply to your business.
To use the Service you create an owner account with an email address and a password. You must give accurate information and keep your email address current — it is how we reach you about billing, outages and changes to these terms.
New accounts are reviewed before they are activated. We may decline to activate an account [at our discretion / for the reasons listed here].
You are responsible for everything done under your account. Keep your password to yourself, use a password you do not use elsewhere, and tell us promptly if you believe someone else has gained access to it.
An owner account may cover more than one store. Each store holds its own prices, its own branding and its own admin code.
Each store has an admin code that you choose. Staff enter it on a counter machine to open the Admin panel, where prices can be changed. It exists to keep a customer or a passing member of staff from changing prices — it is a counter-level control, not a security boundary, and it is deliberately simple enough for staff to use during a shift.
You are responsible for:
Do not reuse a password from anywhere else as your admin code, and do not use your account password. The two are separate on purpose.
You keep ownership of everything you put into the Service: your prices and configuration, your store details and branding, and the print-job records your staff create — including any customer names, email addresses and phone numbers they enter.
You grant us the limited right to store, process and transmit that content for the purpose of operating the Service for you — for example, syncing your prices to your own counter machines and keeping recent versions so you can restore one.
Where your staff enter details about your customers, you are responsible for that information: for having a lawful basis to collect it, for telling your customers what you do with it, and for responding to their requests about it. We process it on your behalf and on your instructions. See our Privacy Policy for what is stored and where.
[Whether a separate data processing agreement is required, and on what terms, is a legal decision — resolve before publishing.]
The Service is billed as a subscription. Payments are processed by Stripe; we do not receive or store your card number. By subscribing you also accept Stripe's terms for the payment itself.
You pay per store. Adding a store increases the quantity on your subscription; removing one decreases it. You can change the number at any time from the billing area of the portal.
New accounts start on a trial that covers a limited number of stores. [Trial length, what it includes, and whether a card is required — set before publishing.]
The subscription renews automatically for successive periods until you cancel. [Notice period for a price increase — commonly 30 days — set before publishing.]
If a payment fails, we do not switch your stores off while the card is being retried. Your counters, prices and print queues keep working. If the subscription ultimately lapses, your existing stores keep running and you keep access to your data — what you lose is the ability to add a new store until billing is active again.
[Refund policy — for example: no refunds for partial periods; cancel any time and keep access until the end of the paid period; discretionary refunds for a substantial outage. This is a commercial decision and may be constrained by consumer law in your jurisdiction.]
[Whether quoted prices include or exclude sales tax / VAT / GST, and who is responsible for it.]
You agree not to:
If you find a security problem, please report it to us rather than exploiting it or making it public — we will not pursue anyone who reports a genuine issue in good faith and gives us a reasonable chance to fix it.
We aim to keep the Service available and to give notice of planned maintenance, but we do not offer an uptime guarantee and the Service is not warranted to be uninterrupted or error-free. It depends on your store's internet connection, your browser and third-party infrastructure, none of which we control. A store network that blocks our address will stop the Service working on that machine through no act of ours.
Because store networks do fail, keep a way to serve customers without the Service — a printed price list is enough. Do not build a process that cannot run for an hour without us.
We may add, change or remove features. We will not knowingly make a change that deletes your pricing configuration or your records without telling you first. [Whether any notice period is promised for a materially adverse change.]
By you. You may cancel at any time from the billing area of the portal. [Whether access continues to the end of the paid period — normally yes.]
By us. We may suspend or terminate an account for non-payment, for a breach of section 6, or where we are required to by law. Except where the breach is serious or we have no choice, we will give you notice and a reasonable chance to put it right first.
Getting your data out. Before you cancel, export or write down anything you need — your prices in particular. After termination we will keep your data for [retention window — e.g. 30 days] so it can be recovered on request, and then delete it.
To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
In particular, we do not warrant that the prices the Service calculates are correct for your business. They are calculated from figures you supply and maintain.
[Some jurisdictions do not allow these exclusions; a local-law carve-out may be required — for consumers in particular.]
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for lost profits, lost revenue or lost goodwill, arising out of or relating to the Service.
Our total liability arising out of or relating to the Service is limited to [cap — commonly the amount you paid us in the 12 months before the claim].
Nothing in these terms limits liability that cannot be limited by law [e.g. death or personal injury caused by negligence, or fraud — the exact carve-outs depend on jurisdiction].
[Whether an indemnity from the customer is required — for example for claims arising from customer data entered into the print queue — is a legal decision.]
These terms are governed by the laws of [GOVERNING LAW — state/country], without regard to its conflict-of-laws rules. The courts of [VENUE] have [exclusive / non-exclusive] jurisdiction over any dispute.
[Whether disputes go to arbitration, and whether class actions are waived, is a significant legal decision with jurisdiction-specific limits. Decide deliberately — do not copy a clause from another company's terms.]
We may update these terms. If a change materially affects your rights we will tell you by email to your account address, and by a notice in the portal, at least [notice period] before it takes effect. Continuing to use the Service after that date means you accept the new terms; if you do not, you may cancel.
The date at the top of this page is when it was last changed.
Questions about these terms: support@REPLACE-WITH-DOMAIN.example
[Registered company name, company number and registered address — required in many jurisdictions.]